Support
Have a question, or something not working as expected? We're here to help.
The fastest way to get any question answered is to message us directly on WhatsApp — we usually reply within minutes, during our support hours.
You can also write to us at hi@cellartech.net.
Frequently asked questions
How do I connect my WhatsApp Business number?
From the panel (web or app), go to "Connect WhatsApp" and follow the registration process with Meta. You need to be the administrator of your Meta Business account, and have a public website describing your business — Meta reviews this as part of the process. The number can't be currently active on the regular WhatsApp app or WhatsApp Business at the time.
How do I get my agent to answer with the correct information about my business?
Upload your documents (catalogs, manuals, prices, FAQs) from "Documents" in the panel. Your agent only answers based on that information — it never makes up data that isn't there.
How do I take over a conversation?
Open the conversation and tap "Take over conversation". From there you (or the team member you assign) reply directly, without the AI stepping in, until you hand it back to automatic mode.
How do I add my team?
From "Team" in Settings you can add the people who handle conversations. They don't need their own login — everyone signs in with the same business account, and you choose who's in charge of each conversation when taking it over.
How does automatic payment collection with Stripe work (Pro plan)?
Connect your Stripe account from "Catalog and payments" and add your products. When a customer confirms what they want to buy inside a conversation, your agent generates the payment link automatically. The money goes straight to your Stripe account.
How do I cancel my subscription?
From "Subscription" in the web panel, go to the billing portal and cancel whenever you want. Your access continues until the end of the already-paid period.
Can I use TalkAgent in Spanish?
Yes. The app and web panel automatically detect your device's language, and you can also switch it manually from Settings (in the app) or from the language icon in the panel (on the web).
My agent isn't responding, or is responding poorly — what do I do?
Message us on WhatsApp or email with the affected business number and, if you can, an example of the conversation — we'll look into it as soon as possible.